Go to Tools > Compatibility View Settings. Verify that the latest Office updates are installed, or download the update for Office 2013.Įrror: Object doesn't support property or method 'defineProperty'Ĭonfirm that Internet Explorer is not running in Compatibility Mode. Close this dialog to ignore the problem or click "Restart" to try again. This message indicates that the user cannot access AppSource.ĪPP ERROR: This app could not be started. Verify firewall settings."Catalog" refers to AppSource. The following table lists common error messages that users might encounter and steps that your users can take to resolve the errors. You can also use Fiddler to identify and debug issues with your add-ins. Use the information in this article to help resolve common issues that your users encounter with your Office Add-in. For example, an add-in fails to load or is inaccessible. At times your users might encounter issues with Office Add-ins that you develop.
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